We take great pride in the quality of our manufacturing. If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receiving the order for a full refund of the merchandise cost. Shipping charges shall be borne by you.
Please note that we cannot accept returns on final-sale merchandise, monogrammed/personalized items or on items damaged through normal wear and tear. We regret that we do not give price adjustments on previously purchased items.
The money will be refund in the way payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer. The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 20 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque. Please note that we shall not be responsible for any delays in credit to the Card holder’s credit card account as that is managed by the Card holder’s issuing bank.
If you have questions regarding our return policy, please call 1800-123-6588 between 10:00 a.m. to 07.00 p.m., 6 days a week.
If any dispute occur, then it would be in Mohali court. Livo Universal Is not responsible to be present in other state for any dispute or complaint.
Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
It takes 5-8 days to ship the products from the Origin , once we receive confirm order.
Presently, we are charging in Indian Rupee only. But soon, we shall be offering rates in your local currency. Payments are received by Our own bank gateway.
International orders are not eligible for:
- Free Shipping
- Free Returns
- Merchandise Exchanges
- Gifts with Purchase
Shopping at Livo Universal is 100% safe. All Credit card and Debit card payments are processed through secure and trusted payment gateways managed by leading Indian banks. Livo Universal uses latest 256-bit encryption technology to protect your card information while securely transmitting it to the Banks for processing the payment. Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet.